At Cupacabana, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day money-back guarantee. Please read the following terms and instructions carefully to ensure a smooth return process.
We offer a 30-day money-back guarantee on all products purchased from Cupacabana. If you are not satisfied with your purchase, you can return it for a full refund, no questions asked, within 30 days from the date of receipt.
To be eligible for a return, your item(s) must meet the following criteria:
Note: Certain items such as opened software, digital downloads, or perishable goods may not be eligible for return. Please check the product page for specific return restrictions.
To initiate a return:
Once we receive your returned item(s) and verify that they meet our return criteria, we will process your refund to the original payment method. Refunds may take 5-7 business days to appear in your account, depending on your payment provider.
If you'd prefer to exchange an item for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability and may involve a separate shipping charge for the replacement item.
The following items are not eligible for return or refund:
If you have any questions or need assistance with the return process, our customer service team is happy to help:
Email: info@cupacabana.shop
Phone: (480) 345-6789
By purchasing from Cupacabana, you agree to this Return Policy.